cv992 Terms & Conditions

In these Terms & Conditions, the following definitions apply unless the context clearly requires otherwise:

• "cv992" refers to the cv992 online betting and casino platform, accessible at https://cv992.io, including all associated sub-pages, services, and features.
• "Platform" means the cv992 website and all technology, software, content, and services accessible through it.
• "Player" / "User" / "You" means any individual who accesses, registers on, or uses the cv992 platform in any capacity.
• "Account" means the registered user account created by a Player upon successful completion of the cv992 registration process.
• "BDT" / "৳" refers to Bangladeshi Taka, the official currency of Bangladesh and the sole currency in which cv992 operates.
• "Bet" / "Wager" means any sports betting stake or casino game stake placed by a Player through the Platform using funds held in their cv992 Account.
• "Bonus" refers to any promotional credit, free bet, cashback offer, or other incentive offered by cv992 to Players, subject to applicable wagering requirements.
• "KYC" stands for Know Your Customer — the identity verification process that cv992 is required to conduct before processing withdrawals or as otherwise deemed necessary.
• "RNG" stands for Random Number Generator — the certified technology used to ensure fair and unpredictable outcomes in all cv992 casino games.

References to the singular include the plural and vice versa. Headings are for convenience only and do not affect the interpretation of these Terms & Conditions. Where the context permits, references to "including" mean "including without limitation".

To register and maintain an active account on cv992, you must meet all of the following eligibility criteria at all times:

• You must be at least 21 years of age. cv992 applies a strict 21+ policy and will terminate any account found to be held by a person under this age without notice or refund.
• You must be an individual acting on your own behalf. Corporate entities, automated accounts, and accounts operated on behalf of third parties are not permitted.
• You must not be a current employee, contractor, director, or close family member of a cv992 employee or contractor.
• You must provide accurate, complete, and truthful information during registration, including your full legal name, date of birth, and a valid email address.
• You must not already hold an active or previously terminated cv992 account. Each individual is permitted one account only.

cv992 reserves the right to decline any registration application at its sole discretion, without being required to provide a reason for the refusal. Registration constitutes your unconditional acceptance of these Terms & Conditions and our Privacy Policy.

You are solely responsible for maintaining the confidentiality of your cv992 account credentials, including your username and password. You must not share your login details with any other person under any circumstances. cv992 will never ask for your password by email, telephone, or live chat.

You agree to notify cv992 immediately if you become aware of any unauthorised access to or use of your account, by contacting our support team via live chat or by emailing [email protected]. cv992 will not be liable for any loss or damage arising from your failure to keep your account credentials secure.

• Use a strong, unique password that combines uppercase letters, lowercase letters, numbers, and special characters.
• Enable two-factor authentication (2FA) if available on your account — this is strongly recommended.
• Do not access your cv992 account from public Wi-Fi networks or shared devices.
• Log out of your account after each session, particularly on shared or mobile devices.

cv992 employs 256-bit SSL encryption across the entire platform to protect data transmitted between your device and our servers. However, no online platform can guarantee absolute security, and you acknowledge this inherent risk in using any internet-based service.

All financial transactions on cv992 are conducted in Bangladeshi Taka (৳). cv992 accepts deposits and processes withdrawals via the following methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard.

Deposits: The minimum deposit on cv992 is ৳100. Deposits via bKash and Nagad are processed instantly. Bank transfer deposits may take up to 24 hours to credit to your account. cv992 does not charge fees on deposits, though your payment provider may apply their own transaction charges.

Withdrawals: The minimum withdrawal amount is ৳500. Withdrawal requests are processed within 10 minutes on average for mobile wallet methods (bKash, Nagad, Rocket). Bank transfer withdrawals may take 1–3 business days to clear. All withdrawals are returned to the same payment method used for the corresponding deposit.

• Withdrawals will only be processed to accounts that have completed KYC verification.
• cv992 reserves the right to conduct enhanced due diligence on withdrawal requests exceeding ৳50,000.
• Funds deposited but not yet wagered may be subject to a review process before withdrawal is approved.
• cv992 does not accept third-party payments. The account holder must be the sole owner of all payment methods used.

In the event that cv992 suspects a transaction to be fraudulent, connected to money laundering, or in violation of these Terms & Conditions, cv992 reserves the right to freeze, delay, or permanently withhold the transaction pending investigation, and to report the matter to relevant financial authorities.

All bets placed on cv992 are subject to the specific rules of the relevant sport or event, as well as these general betting terms. By placing a bet, you confirm that you have read and accepted the applicable rules for that bet type.

General Betting Provisions:

• A bet is confirmed only when cv992's system has accepted and recorded it. Confirmation of a bet will be displayed on screen and recorded in your account's bet history.
• In the event of a system error, communication failure, or technical malfunction during bet placement, cv992 reserves the right to void the affected bet and return the stake to the Player's account.
• Odds are subject to change before a bet is confirmed. The odds displayed at the time of confirmation are the final odds applicable to that bet.
• In-play (live) betting markets may be suspended at any time at cv992's discretion — for example, during key moments in a cricket match such as a wicket falling or a Decision Review System (DRS) review.
• Maximum bet limits apply on a per-market and per-event basis. cv992 reserves the right to impose individual bet limits on any account at its sole discretion.
• Winnings are credited to the Player's account balance immediately upon settlement of the relevant event.

Cricket Betting: cv992 offers markets on BPL, IPL, T20 World Cup, Test matches, One Day Internationals (ODIs), and T20 Internationals. Cricket bets are settled according to the Duckworth-Lewis-Stern (DLS) method where applicable. In the event of a match being abandoned or rescheduled, affected bets will be settled according to cv992's abandonment policy as published in the specific sport rules section of the Platform.

Football Betting: Football bets are settled on the result at the end of 90 minutes of regular play, including injury time, unless otherwise specified. Extra time and penalty shootouts are not included in standard match result bets unless explicitly stated.

cv992 offers 500+ casino games from world-class providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. All casino games available on cv992 use certified RNG technology, independently verified to ensure fair and unpredictable outcomes on every round.

By playing casino games on cv992, you acknowledge and accept the following:

• Casino games are games of chance. cv992 does not guarantee any specific outcome, payout frequency, or return-to-player (RTP) percentage for any individual Player session.
• The published RTP percentages for individual games represent theoretical long-term statistical averages and are not indicative of expected returns over any individual session or short-term period.
• Live dealer games streamed via Evolution Gaming and Ezugi are subject to real-time technical constraints. In the event of a stream interruption, cv992's live game rules govern how interrupted rounds are settled.
• Crash games (including Aviator by Spribe) are governed by their own specific game rules, which are displayed within the game interface. Players should review these rules before wagering.
• Progressive jackpot games accumulate prize pools across multiple players and sessions. Jackpot wins are non-negotiable and paid as displayed at the time of the winning event.

cv992 reserves the right to void any casino game round where a technical error, software malfunction, or game provider error has resulted in an incorrect game outcome. In such cases, affected stakes will be returned to Players' accounts.

cv992 offers a range of promotional bonuses, free bets, cashback rewards, and seasonal offers to registered Players. All bonuses are subject to the following general conditions, as well as any specific terms published alongside the individual promotion:

• Wagering Requirements: Bonuses must be wagered a minimum number of times (as specified in the promotion terms) before any associated winnings become eligible for withdrawal. Failure to meet wagering requirements within the specified time frame will result in the bonus and any winnings derived from it being forfeited.
• Eligibility: Bonuses are available to eligible registered Players only. cv992 reserves the right to exclude specific Players from promotions at its sole discretion, including Players identified as professional bettors or bonus abusers.
• One Bonus at a Time: Players may only hold one active bonus at any given time. Opting into a new promotion while a previous bonus is still active may result in the prior bonus being voided.
• No Cash Alternative: Bonuses have no cash value and cannot be exchanged for real money directly. They may only be used for placing bets or playing casino games on cv992.
• Expiry: All bonuses have an expiry date. Unused bonus funds will be removed from your account upon expiry without notice.
• Abuse Policy: cv992 actively monitors for bonus abuse, including matched betting, arbitrage wagering, and collusion between Players. Any account found to be abusing promotional offers will have all bonuses voided and may be permanently restricted.

cv992 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. The decision of cv992 regarding any bonus dispute is final.

cv992 is committed to the highest standards of responsible gaming. We believe that betting should be an enjoyable leisure activity for adults aged 21 and above, and we take our duty of care to all Players seriously.

cv992 provides the following responsible gaming tools to all registered Players, accessible through the account settings section of the Platform:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your cv992 account. Limit reductions take effect immediately; limit increases are subject to a 24-hour cooling-off period.
• Session Time Limits: Set a maximum duration for each gaming session. You will receive an on-screen notification when your session limit is approaching.
• Loss Limits: Set a cap on the amount you can lose within a specified period. Once the limit is reached, you will be unable to place further bets until the limit period resets.
• Cooling-Off Period: Take a temporary break from betting by activating a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During this period, you cannot deposit or place bets.
• Self-Exclusion: If you feel that gambling has become a serious problem, you may request a permanent self-exclusion from cv992 by contacting our support team. Self-exclusion is irreversible for a minimum period of 6 months.

If you are concerned about your gambling behaviour, or the gambling behaviour of someone you know, we strongly encourage you to seek help. Contact our 24/7 support team via live chat or email [email protected] and our trained responsible gaming team will assist you.

For more detailed information on our responsible gaming programme, please visit our Responsible Gaming page.

The following actions are strictly prohibited on the cv992 platform. Engaging in any prohibited conduct may result in immediate account suspension or permanent termination, forfeiture of account balances, and referral to relevant law enforcement or financial authorities:

• Registering an account if you are under 21 years of age, or registering on behalf of a person under 21 years of age.
• Providing false, fraudulent, or misleading information during registration or at any point during your use of the Platform.
• Opening or operating more than one cv992 account, whether under the same or different personal details.
• Using automated software, bots, scripts, or any artificial means to place bets, access the Platform, or interact with casino games without prior written authorisation from cv992.
• Exploiting software bugs, errors, or pricing errors in the Platform's betting markets or casino games to gain an unfair advantage.
• Colluding with other Players to manipulate game outcomes, share information to gain an unfair advantage in live dealer games, or engage in any form of chip dumping in poker or table games.
• Engaging in any form of money laundering, including using cv992 to process funds derived from illegal activities.
• Using stolen, unauthorised, or third-party payment methods to fund a cv992 account.
• Engaging in matched betting or systematic arbitrage wagering using cv992 bonus offers or promotional free bets in a manner designed to extract risk-free value from promotions.
• Attempting to access restricted areas of the cv992 platform, reverse-engineer any part of the software, or interfere with the Platform's normal operation in any way.

cv992 employs sophisticated fraud detection systems that operate continuously. All suspicious activity is reviewed by our security team and, where appropriate, reported to relevant authorities. Players who believe they have been incorrectly flagged for prohibited conduct may contact our support team to request a review.

All content on the cv992 platform — including but not limited to the cv992 brand name, logo, website design, graphics, text, software, betting interfaces, casino game interfaces, and all associated intellectual property rights — is the exclusive property of cv992 or its licensed content providers, including game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the cv992 Platform solely for personal, non-commercial betting and gaming purposes in accordance with these Terms & Conditions. This licence does not include the right to:

• Copy, reproduce, distribute, publish, or transmit any part of the cv992 Platform or its content without prior written permission.
• Create derivative works based on any cv992 content, design, or software.
• Use the cv992 brand name, logo, or trademarks in any commercial or promotional context without explicit written authorisation.
• Scrape, frame, or mirror any part of the cv992 website on any other platform or application.

Any unauthorised use of cv992's intellectual property will result in immediate account termination and may give rise to legal action.

To the fullest extent permitted by applicable law, cv992 shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from your use of — or inability to use — the cv992 Platform, including but not limited to:

• Loss of funds due to unauthorised access to your account resulting from your failure to maintain account security.
• Technical failures, interruptions, or errors in the Platform that result in bets not being placed, settled, or recorded correctly, where cv992 has acted in good faith to restore service and rectify affected bets.
• Losses arising from your reliance on information, statistics, or odds published on the Platform.
• Delays in processing deposits or withdrawals caused by third-party payment providers including bKash, Nagad, Rocket, or Bangladeshi banks.
• Losses arising from events beyond cv992's reasonable control, including natural disasters, government actions, internet outages, or changes in applicable law.

Nothing in these Terms & Conditions shall limit cv992's liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law. cv992's total aggregate liability to any Player in connection with these Terms & Conditions shall in no event exceed the total value of deposits made by that Player to their cv992 account in the 30 days immediately preceding the event giving rise to the liability claim.

cv992 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, cv992 will provide reasonable notice to registered Players via email or an on-screen notification upon login. Continued use of the Platform after the effective date of any amendments constitutes your acceptance of the revised terms.

It is your responsibility to review the Terms & Conditions periodically to ensure you are familiar with the current version. The effective date displayed at the top of this document reflects the date on which the most recent version came into force.

Account Termination by cv992: cv992 reserves the right to suspend or permanently terminate any Player account at its sole discretion, including — but not limited to — cases involving suspected fraud, bonus abuse, prohibited conduct, failure to complete KYC verification, or breach of these Terms & Conditions. In cases of termination for cause, cv992 may withhold account balances pending investigation.

Account Closure by Player: You may request closure of your cv992 account at any time by contacting our support team via live chat or email. Upon closure, any remaining real-money balance (excluding bonus funds) will be refunded to your registered payment method, subject to completion of KYC verification and the absence of any pending investigation.

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable international online gaming regulations and the internal policies of cv992. The Platform is operated for and directed at players in Bangladesh; however, the online betting environment is subject to an evolving regulatory landscape.

By using the cv992 Platform, you confirm that it is your responsibility to ensure that online betting is lawful in your jurisdiction and that you are not accessing the Platform in violation of any local laws or regulations applicable to you personally. cv992 does not make any representation that the Platform or its content is legal, appropriate, or available in any specific jurisdiction outside of its target market.

Any dispute between a Player and cv992 that cannot be resolved through our customer support process shall be referred to binding arbitration. cv992's decision in all matters relating to these Terms & Conditions is final, subject only to any mandatory statutory rights you may hold as a consumer under applicable law.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any aspect of the cv992 Platform, please contact our support team using the details below. Our support team is available 24 hours a day, 7 days a week, including on public holidays in Bangladesh.

For responsible gaming enquiries, account closure requests, or self-exclusion applications, please contact our dedicated responsible gaming team at [email protected] with the subject line "Responsible Gaming Request". All such requests are treated with the highest priority and handled in strict confidence.