cv992 Privacy Policy
Your privacy matters to us. This Privacy Policy explains in clear, plain English exactly what personal information cv992 collects from players in Bangladesh, why we collect it, how we store and protect it, and the rights you hold over your own data. We are committed to handling your information responsibly, transparently, and in full compliance with applicable data protection principles.
How We Protect Your Information
cv992 applies industry-leading security measures and transparent data practices to ensure every player across Dhaka, Chittagong, Sylhet, and all of Bangladesh can bet with full confidence.
Every piece of data transmitted between your device and the cv992 platform is protected by 256-bit SSL encryption β the same standard used by major international banks. Your personal details, payment information, and account credentials are fully encrypted at every stage of transmission.
cv992 only collects personal data that is strictly necessary for the operation of the platform β including account registration, identity verification, payment processing, and customer support. We do not collect data for its own sake, and we do not sell your personal information to any third party, ever.
All personal data collected by cv992 is stored on secure, access-controlled servers. Access to player data is restricted to authorised cv992 personnel on a strict need-to-know basis. We conduct regular internal security audits to identify and address any potential vulnerabilities before they can affect players.
cv992 will never sell, rent, or trade your personal data to third-party marketing companies, data brokers, or advertisers. The limited circumstances in which we share data with third parties β such as payment processors like bKash and Nagad, or game providers β are fully explained in this Privacy Policy.
We do not hold your personal data longer than necessary. Retention periods are defined by the purpose of collection β for example, transaction records are retained for a minimum of 5 years to meet financial compliance obligations, while marketing preferences are updated whenever you change them and deleted upon account closure.
Players on cv992 hold clear rights over their personal data β including the right to access, correct, and request deletion of the information we hold about them. We provide a straightforward process for exercising these rights via our support team, with a guaranteed response time of no more than 30 days.
- 01 Who We Are
- 02 Data We Collect
- 03 How We Use Your Data
- 04 Legal Basis for Processing
- 05 Data Sharing & Disclosure
- 06 Cookies & Tracking
- 07 Data Retention
- 08 Data Security
- 09 Your Privacy Rights
- 10 Children & Minors
- 11 Cross-Border Transfers
- 12 Changes to This Policy
- 13 Contact Us
cv992 is an online sports betting and casino platform accessible at https://cv992.io, operated for and directed at players based in Bangladesh. When this Privacy Policy refers to "cv992", "we", "us", or "our", it means the cv992 platform and the team responsible for its operation.
For the purposes of this Privacy Policy, cv992 acts as the data controller in respect of the personal information you provide when registering, depositing funds, placing bets, playing casino games, or contacting our support team. As data controller, cv992 is responsible for determining the purposes and means by which your personal data is processed.
If you have any questions about this Privacy Policy or how we handle your personal data, you can contact our Data Privacy team at any time:
Response Time: Within 4 business hours
Time Zone: Bangladesh Standard Time (BST, UTC+6)
cv992 collects personal data from you through several channels β directly when you register and use the platform, automatically through your device and browser, and in some cases from third-party sources such as payment providers. The categories of personal data we collect are set out below.
2.1 Registration & Identity Data
- Full legal name, date of birth, and gender
- Email address and account username
- Mobile phone number
- Residential address (city, district, division β e.g., Dhaka, Chittagong, Sylhet, Khulna)
- National ID number or passport number (collected during KYC verification)
- Copies of identity documents submitted for KYC purposes (e.g., NID card, passport, utility bill)
2.2 Financial & Transaction Data
- bKash, Nagad, Rocket, or Upay mobile wallet account numbers
- Bank account details where bank transfer is used (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank)
- Visa or Mastercard details (card number masked; full card data is processed by our PCI-DSS compliant payment gateway and not stored on cv992 servers)
- Deposit amounts, dates, and transaction reference numbers
- Withdrawal amounts, dates, and transaction reference numbers
- Account balance history
2.3 Betting & Gaming Activity Data
- Sports bets placed, including event, market, stake, odds, and outcome
- Casino game sessions, including game title, provider, stake, and result
- Bonus usage and wagering progress
- Responsible gaming tool settings (deposit limits, session limits, self-exclusion status)
2.4 Technical & Device Data
- IP address and approximate geolocation (country/city level)
- Device type, operating system, and browser version
- Session timestamps (login time, logout time, session duration)
- Pages visited on cv992 and navigation path data
- Referral source (e.g., which link or search result brought you to cv992)
2.5 Communications Data
- Contents of live chat conversations with cv992 support agents
- Email correspondence with cv992 support or responsible gaming teams
- Feedback, complaints, and dispute records
| Data Category | Collected At | Required? |
|---|---|---|
| Identity & Registration | Sign-up / KYC | Mandatory |
| Financial & Payment | Deposit / Withdrawal | Mandatory |
| Betting & Gaming Activity | Continuous platform use | Automatic |
| Technical & Device | Every platform visit | Automatic |
| Communications | Support interactions | When applicable |
cv992 uses the personal data it collects for specific, defined purposes. We do not use your data for any purpose that is incompatible with the purposes listed below without first obtaining your explicit consent.
- Account Creation & Management: To create and maintain your cv992 player account, verify your identity during KYC, and ensure your account details remain accurate and up to date.
- Payment Processing: To process deposits made via bKash, Nagad, Rocket, Upay, and bank transfers, and to process withdrawal requests back to your registered payment method. We share the minimum necessary financial data with our payment processing partners to complete these transactions.
- Service Delivery: To allow you to place bets on cricket, football, and other sports markets, to allow you to play casino games from providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, and to credit winnings to your account balance.
- Fraud Prevention & Security: To monitor your account for signs of fraudulent activity, money laundering, or prohibited conduct as defined in our Terms & Conditions. cv992 operates a continuous fraud detection system that analyses transaction patterns and betting behaviour in real time.
- Regulatory Compliance: To comply with applicable anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and any other legal or regulatory obligations that apply to the operation of an online betting platform.
- Responsible Gaming: To monitor player behaviour for signs of problem gambling, to apply responsible gaming tools such as deposit limits and self-exclusion at your request, and to proactively reach out to players who show indicators of gambling-related harm.
- Customer Support: To respond to your enquiries, resolve complaints, process bonus disputes, and deliver 24/7 live chat support to players across Bangladesh.
- Platform Improvement: To analyse aggregated, anonymised data about how players use cv992 in order to improve the platform's features, user experience, and game selection. This analysis does not involve individual player profiling for marketing purposes.
- Marketing Communications: To send you promotional offers, bonus notifications, and event announcements β but only where you have opted in to receive such communications. You can opt out of marketing emails at any time by contacting [email protected].
cv992 processes your personal data on the basis of one or more of the following legal grounds, depending on the specific processing activity:
- Contractual Necessity: The majority of data processing by cv992 is necessary for the performance of our contract with you β specifically, to operate your cv992 player account, process your bets and casino game sessions, handle deposits and withdrawals, and provide customer support. Without this processing, cv992 could not deliver its core service to you.
- Legal Obligation: Some processing is required by law β for example, retaining transaction records for a minimum of 5 years to meet financial record-keeping obligations, and conducting KYC verification in accordance with AML requirements applicable to online betting platforms.
- Legitimate Interests: cv992 processes certain data on the basis of its legitimate interests as an online betting operator β including fraud detection, platform security, responsible gaming monitoring, and platform improvement analytics. In each case, we have assessed that our legitimate interests are not overridden by your right to privacy.
- Consent: Where cv992 processes your data for purposes that are not strictly necessary for the delivery of the service β such as sending you marketing emails or promotional offers β we rely on your freely given, informed consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.
cv992 does not sell, rent, or trade your personal data to any third party. We share personal data only in the limited, defined circumstances described below, and only to the extent strictly necessary for the purpose in question.
- Payment Processors: We share the minimum necessary financial data with our payment processing partners β including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard β solely for the purpose of processing your deposits and withdrawals. These partners operate under their own privacy policies and are responsible for the security of the data they receive.
- Game Providers: When you play casino games or use live dealer services on cv992, limited technical data (such as a session token and stake data) is shared with the relevant game provider β such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi β to enable the game session. No personally identifiable registration data is shared with game providers.
- Identity Verification Services: To fulfil our KYC obligations, cv992 may share identity document data with trusted, accredited identity verification service providers. These providers are bound by strict confidentiality agreements and may only use the data for KYC verification purposes on our behalf.
- Fraud Prevention & Security Partners: cv992 may share data with fraud detection and cybersecurity partners to identify and prevent fraudulent activity, money laundering, and account takeovers. Data shared for this purpose is subject to appropriate contractual safeguards.
- Legal & Regulatory Authorities: cv992 may be required by law to disclose personal data to government authorities, law enforcement agencies, or financial regulators in Bangladesh or internationally. We will only disclose data in response to a valid legal request and, where legally permitted, will notify affected players of such disclosures.
- Business Transfers: In the event of a merger, acquisition, or transfer of substantially all of cv992's assets, player data may be transferred to the relevant successor entity. Players will be notified of any such transfer in advance and given the opportunity to close their account if they do not consent to the transfer of their data.
cv992 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and analyse how players use the site. A cookie is a small text file stored on your device by your browser when you visit a website. cv992 uses the following categories of cookies:
- Strictly Necessary Cookies: These cookies are essential for the cv992 platform to function. They maintain your login session, remember your account preferences, enable secure transactions, and support the operation of responsible gaming tools. These cookies cannot be disabled without affecting core platform functionality.
- Performance & Analytics Cookies: These cookies collect anonymised data about how players navigate cv992 β for example, which pages are visited most frequently, how long sessions last, and where players encounter errors. This data is used exclusively to improve the platform. cv992 does not use third-party analytics platforms that track players across other websites.
- Functional Cookies: These cookies remember your display preferences β such as your preferred language, currency display setting (BDT/৳), and time zone (BST, UTC+6) β so that you do not have to re-enter them on every visit.
- Security Cookies: cv992 uses security cookies to detect and prevent fraudulent login attempts, account takeovers, and automated bot activity. These cookies are part of our platform security infrastructure and cannot be disabled.
You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary or security cookies may impair the functionality of your cv992 account. cv992 does not use advertising cookies or retargeting pixels of any kind.
cv992 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The table below summarises our standard data retention periods:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal obligation (AML) |
| KYC identity documents | Duration of account + 5 years post-closure | Legal obligation (AML/KYC) |
| Transaction records (deposits & withdrawals) | Minimum 5 years from transaction date | Legal obligation (financial records) |
| Betting & gaming history | Duration of account + 2 years post-closure | Contractual / dispute resolution |
| Customer support communications | 3 years from date of last interaction | Legitimate interests |
| Marketing consent records | Until consent is withdrawn | Consent |
| Technical & device data (logs) | 12 months from collection | Security / platform improvement |
| Self-exclusion records | Minimum 6 years from self-exclusion date | Responsible gaming obligation |
Upon expiry of the applicable retention period, cv992 will securely delete or anonymise your personal data such that it can no longer be linked back to you as an individual. In some cases, we may retain anonymised, aggregated data for longer periods for statistical or analytical purposes β but this data will not identify you personally.
cv992 takes the security of your personal data extremely seriously. We implement a layered set of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, alteration, or disclosure.
- 256-Bit SSL/TLS Encryption: All data transmitted between your device and cv992's servers is encrypted using 256-bit SSL/TLS encryption throughout the entire platform β not just on login or payment pages.
- Encrypted Data Storage: Sensitive personal data β including KYC documents and payment details β is stored in encrypted form on our secure servers. Encryption keys are managed separately from the data they protect.
- Access Controls: Access to player personal data is restricted to authorised cv992 personnel who require it to perform their job functions. All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
- Two-Factor Authentication (2FA): cv992 strongly recommends that all players enable 2FA on their accounts. Internal cv992 systems that handle player data require multi-factor authentication for all staff access.
- Regular Security Audits: cv992's platform undergoes regular security assessments, including penetration testing and vulnerability scanning, conducted by qualified security professionals. Critical vulnerabilities are addressed on a priority basis.
- Incident Response: In the event of a data security incident affecting your personal data, cv992 will notify affected players without undue delay and will take all reasonable steps to contain the breach, assess its impact, and prevent recurrence.
While cv992 employs best-practice security measures, no internet-based platform can guarantee absolute security. You are also responsible for keeping your account credentials secure β please review Section 3 of our Terms & Conditions for your account security responsibilities.
As a cv992 player, you hold the following rights in respect of the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Rights Request". We will respond to all verified requests within 30 days.
You have the right to request a copy of all personal data cv992 holds about you, along with information about how it is being used. We will provide this information in a clear, readable format within 30 days.
If any personal data cv992 holds about you is inaccurate or incomplete, you have the right to request that we correct it. You can also update certain account details directly through your account settings.
You have the right to request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent, or where no other legal basis applies. Note that certain data must be retained for legal compliance reasons.
You have the right to request that we restrict our processing of your personal data in certain circumstances β for example, while a dispute about data accuracy is being resolved, or where you have objected to processing based on legitimate interests.
Where processing is based on your consent or on contractual necessity and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
You have the right to object at any time to processing of your personal data where cv992 relies on legitimate interests as the legal basis, including profiling for fraud prevention purposes. You also have an absolute right to object to processing for direct marketing purposes.
cv992 is strictly an adult-only platform. Access to cv992's sports betting and casino services is permitted only to individuals who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21, and we do not permit minors to register accounts or access any part of the cv992 platform.
During the account registration process, all players are required to confirm that they are aged 21 or above. cv992 reserves the right to request identity verification documents at any time to confirm a player's age. Where cv992 has reasonable grounds to suspect that an account is held by a person under 21, the account will be immediately suspended pending age verification, and any funds held in the account will be frozen until verification is completed.
If cv992 becomes aware that personal data has been collected from a person under the age of 21 without verifiable parental or guardian consent, we will take immediate steps to delete that data and close the relevant account. If you are a parent or guardian and believe that your child has registered an account on cv992, please contact us immediately at [email protected] so that we can take the appropriate action.
cv992 operates a platform that is directed primarily at players based in Bangladesh. However, certain aspects of our operations β particularly those involving international game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, as well as international payment networks including Visa and Mastercard β may involve the transfer of limited technical data to servers or systems located outside of Bangladesh.
Where such cross-border data transfers occur, cv992 takes the following steps to ensure that your personal data remains adequately protected:
- We only transfer data to third parties who have implemented appropriate technical and organisational security measures that are at least equivalent to the standards described in this Privacy Policy.
- All third-party recipients of cv992 player data are bound by contractual data processing agreements that restrict their use of the data to the specific purpose for which it was shared.
- We transfer only the minimum data necessary for the specific purpose β for example, session tokens rather than full identity data when communicating with game providers.
- We do not transfer personally identifiable data to any country or entity for the purpose of marketing, profiling, or commercial exploitation.
If you have concerns about how your data is handled in cross-border transfer scenarios, please contact us at [email protected] and we will provide you with specific information about the safeguards in place for your data.
cv992 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform. When we make material changes to this Privacy Policy, we will notify registered players by email to the address associated with their cv992 account, and we will update the "Last Updated" date at the top of this document.
Minor or clarificatory changes β such as corrections of typographical errors or improved explanations of existing practices β may be made without individual notification, but the updated policy will always be available at https://cv992.io/privacy-policy with the current effective date clearly displayed.
Your continued use of the cv992 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes made to this Privacy Policy, you should cease using the cv992 platform and may request closure of your account by contacting [email protected].
We recommend that you review this Privacy Policy periodically β at minimum once every three months β to stay informed about how cv992 handles your personal data. The current version of this Privacy Policy supersedes all previous versions.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data cv992 holds about you, please do not hesitate to get in touch with our team. We are committed to addressing all privacy-related enquiries promptly and transparently.
Live Chat: Available 24/7 via the cv992 platform
Support Hours: 24 hours a day, 7 days a week, 365 days a year
Time Zone: Bangladesh Standard Time (BST, UTC+6)
Response Time: Privacy requests responded to within 30 days; general support within 4 hours
When contacting us about a privacy rights request, please include your registered cv992 username and the email address associated with your account so that we can verify your identity before processing the request. cv992 will not action privacy rights requests from unverified senders.
For responsible gaming enquiries, deposit limit requests, or self-exclusion requests, please visit our Responsible Gaming page or contact our support team directly. cv992's responsible gaming tools are available to all registered players at any time, free of charge.
Your Data Rights at a Glance
cv992 is committed to upholding your privacy rights. Here is a quick summary of what you are entitled to as a cv992 player in Bangladesh.
Request a full copy of all personal data cv992 holds about you, delivered within 30 days of a verified request.
Ask us to correct any inaccurate or incomplete personal information held in your cv992 account at any time.
Request erasure of your personal data where there is no ongoing legal requirement for cv992 to retain it.
Receive a machine-readable copy of your personal data to transfer to another platform or service of your choice.
Now that you know exactly how cv992 protects your privacy, explore everything the platform has to offer β from live cricket betting on BPL and IPL to 500+ casino games, all with instant BDT payments via bKash and Nagad.